Thank you for shopping at We strive to provide the best possible shopping experience and customer satisfaction with our products. However, we understand that there may be instances where you need to return or refund an item. Therefore, we have developed a Refund and Returns Policy that outlines our procedures for these situations.

General Terms and Conditions:

  1. The refund and returns policy applies only to products purchased on It does not apply to any products purchased from third-party sellers on our platform.
  2. To be eligible for a refund or return, the product must be in its original packaging, unused, and in the same condition as when it was received.
  3. The customer must provide proof of purchase, such as a receipt or order confirmation email, to be eligible for a refund or return.
  4. The customer is responsible for the return shipping costs unless the item received was damaged or defective.
  5. reserves the right to deny a refund or return if the product has been tampered with or damaged due to misuse or mishandling.


Our refund and returns policy lasts 7-14 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


  1. If you are not satisfied with your purchase, you may return it for a refund within 7 days of receipt.
  2. To initiate a return, please contact our customer support team at They will provide you with instructions on how to return the product.
  3. Once we receive the returned product, we will inspect it to ensure it meets our return policy criteria. If the product meets the criteria, we will process the refund within 7 business days.
  4. The refund will be issued to the original payment method used to purchase the product.
  5. Please note that the shipping and handling fees are non-refundable.

Shipping returns

To return your product, you should mail your product to: Name – Pix Store, Sundarban Courrier, Khulna New Market Branch, Mobile – 01918005851 .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

We hope that you will be satisfied with your purchase from However, if you need to return or refund an item, we are here to help. If you have any questions or concerns, please do not hesitate to contact our customer support team at